Order and Acceptance
1.1 These Conditions shall apply to all orders and contracts for the supply of the Products by Frankies Burgers to the Customer. All orders for the Products shall be deemed to be an offer by the Customer to purchase the Products in accordance with these Conditions. Any variations to these Conditions must be in writing, otherwise they will not be binding on either party.
1.2 The acceptance of orders for the Products shall be at the absolute discretion of Frankies Burgers. Our acceptance of an order occurs when you receive an on-screen message confirming your order has been placed, at which point, your contract with Frankies Burgers is made and up until this point, We may decline to provide You with the goods without giving any reason.
1.3 You may not place any orders on Our website if you are under 12 years of age.
Prices and Payment
2.1 Unless otherwise stated in writing, the prices quoted by Frankies Burgers on the website are inclusive of VAT and any other applicable taxes.
2.2 The price of the Products will be as quoted on the Site at the time you confirm your order (by clicking the checkout button) subject only to any inadvertent technical mistake for which We shall not be liable. The price for your order shall be deducted from your account at the time your order is placed. We reserve our right to terminate this agreement with you if We are refused authority for payment or reasonably believe that payment will be refused at any stage.
2.3 You can pay by any of the methods listed in our checkout screen. Please make sure that if your order is placed using a credit or debit card, such card is valid on the date of despatch of your order.
2.4 When you input your postcode into the website, you are automatically directed to the website referring to Your local Hut. Please note that prices, minimum spend restrictions and maximum cash spend restrictions vary from Hut to Hut. In addition, if you order online, the price charged may be different to the price for the Products had they been ordered in-store or by telephone.
Changes to your Order
3.1 If you wish to amend your order, please telephone us, details of which will be included in the confirmation email sent to you upon placing your order. If you amend your order, the price charged will be the price for the amended order. If you paid by Credit card the price difference will need to be paid separately to the Frankies Burgers Store or any refund would need to be processed by our Customer Services team who can be contacted here firstname.lastname@example.org. Please note that as promotions are only available for limited periods, any changes to your order may mean the promotions are no longer available.
Cancelling your order
4.1 If you wish to cancel your order you must cancel your order within 3 minutes of placing your order online via our telephone number which is stated on your confirmation email.
Our customer service team will then be in touch within 48 hours to process your refund. Due to the card payments being processed by WorldPay your refund will reach your account within 3-5 working days
Transfer of Property
5.1 Risk in the Products shall pass to the Customer on collection.
5.2 The Customer acknowledges that all intellectual property rights in the Products do and shall continue to belong to Frankies Burgers and the Customer agrees that it will not infringe any of Frankies Burgers’s intellectual property rights.
6.1 The Customer agrees that, in the event of any conflict, written information about the Products supplied by Frankies Burgers shall prevail over any oral statements made by Frankies Burgers or by Frankies Burgers’s employees or agents. Frankies Burgers shall use all reasonable efforts to ensure that its written information about the Products is accurate.
7.1 From time to time, our products may be subject to special offers. Any special offers shall be subject to these Terms and Conditions which will prevail if there is inconsistency between the terms of the special offer and these Terms. We may change the terms of special offers or withdraw them at our discretion but We will honour any order placed by you before the offer is withdrawn subject always to manifest technical errors.
All deals are valid within the promotional period, are subject to change or withdrawal and are not valid in conjunction with other offers, unless otherwise stated.
Limitation of Liability
8.1 To the fullest extent permitted by law, Frankies Burgers excludes all liability arising out of its supply of the Products and in particular shall not be responsible for any loss or damage, arising directly or indirectly out of or in connection with delay beyond the estimated time or date of delivery; any circumstances over which Frankies Burgers had no control of the consequences and which Frankies Burgers could not avoid by the exercise of reasonable care, or any indirect or unforeseeable loss suffered or incurred by the Customer or others.
8.2 In any event, Frankies Burgers’s liability to the Customer will not exceed the total price charged for the relevant items.